Service Level Agreement (SLA)

Service Level Agreements for Networks and Servers

Even if you have the newest servers and some I.T knowledge having a third party Service Level Agreement (SLA) can ensure your systems remain stable, secure and give you peace of mind.

If you rely on a single “IT Person” in the company and they are sick or on holiday when a problem or server failure occurs, you need to know you have the external support in place. Often providing evidence of this kind of cover is essential for insurance, investors and regulators.

An SLA will come with a response time guarantee from 8-hours to 2-hours depending on the urgency of the matter and level of cover. We will learn your systems and integrate as much as possible with your management and procedures.

Jinota can work with your existing employed IT technicians, or act as your virtual IT department, carrying out all the roles an IT Manager would for you.

Our SLA start at only £200 per month so give Jinota a call today for a no obligation discussion around your needs.

Jinota are able to provide our Remote Only SLA Nationally and all our SLAs in Cornwall, Plymouth and London and neighbouring areas.